Candidates

Candidates

Job Title
Zulu speaking Specialist Chatbot Author
Employment Type
Contract
Experience
2 to 3 years
Salary
R200 to R196
Job Published
20 September 2021
Job Reference No.
112901211

Job Description

Role purpose:

To document, scope, implement, maintain and monitor the company's customer service Chatbot.

Key accountabilities and decision ownership:

Chatbot technologies

  • Familiar with Chatbot technologies and architecture
  • Translate business requirements into actionable technical specifications and ability to train Bot on utterances, intents and entities

Business Analysis

  • Do root cause analysis on top customer impacting issues
  • Familiarise yourself with Telecoms processes and technologies in a cross-functional matrix organisation

Troubleshooting

  • Analyse, fix and test bugs in Chatbot environment

Testing and optimisation

  • End to end testing of Chatbot journeys
  • Customer feedback and optimisation

Reporting

  • Feedback to key stakeholders on the performance of Chatbot interactions

Core competencies, knowledge and experience:

  • Zulu first language speaker or 100% fluent in writing and speaking
  • Understanding of call centre processes and technologies
  • Natural Language Processing (NLP) Programming
  • Customer centric
  • Analytical thinking
  • Excellent verbal and written communication skills

Must have technical / professional qualifications:

Matric is essential

3 year degree/diploma is essential (pref B.Com)

Relevant job-related experience

OR

Matric is essential

Job specific certification / short diploma's / short courses

Relevant job-related experience

Skills

Industries