JOB TITLE: Operations Manager

DEPARTMENT: CMS
LOCATION/REGION: East London, Eastern Cape
REPORTING TO: Technical Services Manager
TYPE OF EMPLOYMENT: Permanent

MAIN PURPOSE OF JOB
Responsible for managing and motivating all staff, ensuring a high-quality standard, on-time delivery, and achievement of targets.

KEY RESPONSIBILITY AREAS:

1. Responsible for overseeing the CMS Operation:

   • Manage the relationship with the Client while maintaining profitability and productivity.
   • Complete the full billing process, ensuring accuracy and completeness.
   • Plan, implement, and monitor annual budgets, scheduling expenditures, analyzing, and reporting on variances, and taking corrective actions to compensate for variances.
   • Manage financial and administrative requirements.
   • Ensure Standard Operating Procedures as well as KPI measures are developed, implemented, and monitored.
   • Ensure targets are met in accordance with customer scope.
   • Ensure operations adhere to SHEQ and ISO standards, 5S and Gemba principles as high priority.
   • Ensure Operations strive to fulfill BBBEE objectives, such as procurement and recruitment.
   • Manage Workshop (and in-plant areas), Equipment & Storage Yard maintenance.

2. Promoting customer relations:

   • Maintain good relationships with external and internal customers and handle any customer complaints.
   • Ensure the Debtors Aging is kept current and escalate where necessary.
   • Promote interdepartmental cooperation and synergies.
   • Participate in daily morning meetings at Plant level with customer management.
   • Review quality as per standard operating procedure.
   • Develop, implement, and monitor guidelines for customer satisfaction.
   • Support Contracts Manager to grow the Operational & Technical Portfolio, find new business, and spot opportunities.

3. Manage all productive staff effectively and efficiently:

   • Plan and adjust staff workloads and allocate daily tasks to team members.
   • Provide advice, coordination, and support to team members.
   • Ensure all operations staff adhere to Standard Operating Procedures and safety protocols.
   • Ensure all staff are adequately trained in terms of their duties and legal requirements.
   • Use the Performance Management system to ensure all staff are appraised on their performance and receive sufficient training, coaching, and mentoring where applicable.
   • Ensure all new staff are properly inducted on all policies and procedures.
   • Ensure all department employees adhere to timekeeping and attendance standards.
   • Take corrective action on employees who do not comply with company policies and procedures.
   • Foster a team environment of inclusivity and transparency.

ADDITIONAL DUTIES:

• Ensure the department adheres to ISO 9001 Quality Processes and standards.
• Ensure the department adheres to ISO 14001 Environmental Processes and standards.
• Ensure the department adheres to ISO 18001 Health and Safety standards.
• Ethical approach to safety and compliance.

EDUCATION & EXPERIENCE:

• Matric/Grade 12.
• Any experience in Operations, Production, Project, or General Management is an advantage.
• 3+ years of working experience in the same or a similar position.
• Ability to effectively communicate at all levels (both internal and external customers).
• Proven record of planning and executing projects.
• Effective management and utilization of resources, including 50+ employees in a unionized environment.
• Must have sound computer knowledge and applications at an advanced level (Full MS Office Suite).

Applicants must reside in East London, Eastern Cape, South Africa.