Job Title
Business Operations: e m Commerce On-Boarding Consultant x 4
Employment Type
Full Time
2 years
R135 to R139
Job Published
26 August 2021
Job Reference No.

Job Description

  • A multi-skilled resource who will be able to resolve queries which are escalated from 1st line support including onboarding queries as it pertains App merchants
  • Ability to perform FICA/AML checks on the e & m-Commerce merchants.
  • Ability to support the merchants on IT and/or operational queries and ensure that the queries are resolved in time
  • Draft and Review support documents for e & m commerce, also maintain the document with relevant changes to the operational processes
  • Act as a liaison between merchants and IT/or stakeholders during onboarding and post onboarding
  • Report on all issues experienced to ensure continuous enhancement of operational procedures
  • Provide final feedback to 1st line support and / customers in a structured and comprehensive manner to avoid 2nd escalations
  • Commence investigation of all escalated tickets from 1st line support or other areas within the division within 1 hour or receipt
  • Resolve a minimum of 90% of all queries accurately within the agreed SLA period

Core competencies, knowledge and experience

  • Administrative Skills
  • Problem Solving Skills
  • Analytical Skills
  • Financial skills
  • Excellent interpersonal skills
  • Proactive and driven
  • People management
  • Communication skills

Minimum Requirements:

  • Matric
  • At least 2 to 5 years prior experience within eCommerce
  • Experience in merchant/customer relationship management