Job Title
Marketing and Sales Customer Service
Employment Type
Full Time
2 to 5 years
Job Published
07 July 2022
Job Reference No.

Job Description

Core Knowledge & Skills:

  • Matric plus 2–5 years ships agency experience.
  • Relevant shipping courses
  • Computer literacy – MS Office, Powerpoint, Excel, Word, Outlook
  • Excellent Customer service relationship skills.
  • Knowledge of Clients and markets
  • Knowledge of restrictions at various Ports and commodities


  • Bookings for all trades
  • Knowledge of reefers and dry cargoes.
  • Updating of vessels and voyages/stack dates into Dinamix on a daily basis
  • Daily updating of EDI, which is downloaded into Dinamix – importing of vessel files 3 times a day
  • Client rate follow ups on a daily basis.
  • Application for acceptance of hazardous cargo/special equipment and stowage requests
  • Application for detention and demurrage requests
  • Updating of export client stats for all trades
  • Export CSR’s for all shipments to be done and approved prior vessel ETD
  • For all freight collect shipments – send eMail to respective POD
  • TDR Reports – monthly for all trades – due 2nd of each month
  • Monthly allocation report for all trades
  • Sailing schedules forwarded to import/export clients including all major C&F agents
  • Negotiate and quote freight rates upon approval and send to clients when Reps are not in the office or as required
  • Assist both import and export clients with queries and transshipment details on both import/export legs
  • Submitting surveys for new trades
  • Advise clients of all new increases of rates/BAF/surcharges, etc.
  • Attend annual Marketing Conference as required
  • General record keeping and filing