Job Title
Field Technician
Employment Type
Full Time
5 to 7 years
R27000 to R30000
Job Published
21 December 2021
Job Reference No.

Job Description

My client is currently looking for a Field Technician for the JHB Area. 4

Position / Job Title: FIELD SERVICE

The purpose of this position is to maintain, service and repair material handling equipment, systems and
products on company premises in a timely and cost-effective manner so that customer and company
requirements are met; maintaining of vehicle records.
Key Performance Areas:

(Essential Duties & Responsibilities)
To perform this job successfully, the appointed individual must be able to perform each essential duty / key
performance area satisfactorily. This list of key performance areas is not exhaustive and may be changed /
supplemented to accommodate business needs from time to time:
? Servicing of material handling equipment and maintaining forklift service ability to specified standards
and according to set procedures by delivering quality service / maintenance.
? Perform accurate diagnosis / troubleshooting in event of breakdown of equipment; communicate what
repairs are needed by advising customer and/or supervisor.
? Maintains vehicle maintenance and operational data / history by updating and timeously
communication information that must go on record.
? Provide complete customer satisfaction in a polite and professional manner.
? Ensure proper communication between self, workshop staff (supervisor and controller) and customer.
? Ensure OHSACT requirements are met in all actions on company and client premises; maintains a
safe work environment by verifying vehicle safety device operations, following standards and
procedures and in general complying with legal regulation.
? Updates job knowledge by participating in educational opportunities
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Required Minimum Knowledge, Skills Education / Training and Experience Requirement(s):
The requirements listed below are representative of the knowledge, skills, education / training and experience
required for this position:
? Matric, Grade 12 or equivalent qualification
? Qualified Diesel and/or Petrol Mechanic, plus experience with forklifts or similar material handling
equipment; or Qualified Forklift Mechanic
? Minimum of 5 years mechanical, hydraulic and electrical experience pertaining to forklifts and cranes
? General working knowledge of auto electrical systems (ignition, starting, charging, illumination)
? Excellent work ethic – honest, reliable, hardworking, dedicated and takes pride in work carried out
? Highly developed prioritising and multi-tasking skills; strong sense of urgency; problem solving and
decision-making skills
? Excellent communication skills with people at all levels in an organisation
? Dedication to service excellence in every aspect of work carried out; strong focus on attention to detail
and accuracy
? Excellent communication skills with people at all levels in an organisation – must be able to converse
fluently and comfortably in English; must be able to read and write English
? Ability to work with little or no supervision and still complete tasks timeously; enthusiastic, selfmotivated and can use own initiative
? Ability to work under pressure
? Ability to understand and follow safety measures and precautions
? Ability to interpret and apply technical information
? Ability to read and interpret schematics, diagrams, operations manuals and manufacturer’s
? Ability to identify and correctly utilise relevant diagnostic equipment and specialised tools
? Willingness and capability to continue learning and growing with new technology and models
? Ability to receive constructive criticism
? Maintain work area in clean and orderly condition
? Ability to understand and follow safety measures and precautions
? Ability to function effectively in a group and add value to the team / environment
? Ability to work under extreme pressure
? Ability to manage own time – to work according to a schedule and complete set tasks in time
? Must be of sober habits, have high energy levels and general good health – must be declared fit for
physical performance requirements of these tasks - physically able to carry, lift, and move heavy
objects; must be able to stand and sit for long periods of time; must be able to bend, stretch, twist and
reach with body, arms and/or legs.
? As this position is part of a team that service a specialised industry and client requirements are
paramount to the success of their businesses and the partnership between our company and theirs –
candidates applying for this position must be able to do standby and work overtime as and when
Required Certificates, Licences, Registrations:
? Trade test certificate, mechanic
? Code 8 / EB driver's licence
? Valid forklift operator licence
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Impact of Decisions / Actions to Company:
? Customer service perceptions and satisfaction
? Profitability of maintenance / service contracts + quality of machines
? Accomplishing company strategic goals
Interdependence with other departments at branch level:
? Parts department