Job TitleOutsourced Support Engineer
Employment TypeFull Time
Experience2 to 4 years
SalaryR15000 to R17000
Job Published21 July 2021
Job Reference No.2001586534
Responsibilities (Including, but not limited to):
- Install, configure and support all Microsoft desktop and server operating systems.
- Install, configure and support all Microsoft and other application software (desktop and server).
- General hardware installation and troubleshooting (desktop and server).
- General troubleshooting on all IT related equipment.
- Respond to and resolve support calls at customer sites.
- Respond to and resolve support calls via remote connection (desktop and server).
- Assist customers telephonically.
- Remote administration of servers and workstations.
- Compile desktop and server configuration documentation for client sites.
- Execute orders and follow up service and repairs with external suppliers.
- Identify possible risks or problems and escalate to senior engineer.
Qualifications and Requirements:
- Matriculation certificate.
- A+, Server+, N+ or similar qualification.
- Windows Server 2016 advantageous.
- 2 to 3 years Desktop Support