Core Knowledge & Skills:

• Matric + 2 – 5 years ships agency experience.
• Relevant shipping courses
• Computer literacy – MS Office, Powerpoint, Excel, Word, Outlook
• Excellent Customer service relationship skills.
• Knowledge of Clients and markets
• Knowledge of restrictions at various Ports and commodities

Duties:

• Bookings for all trades
• Firming up of bookings prior to firm stacks
• Rechecking rates on bookings prior to stacks firming
• Daily telesales – minimum of 10 calls per day and reported daily. Canvassing for both import/export bound cargoes
• Negotiate and quote freight rates upon approval and send to clients when Reps are not in the office
• Requesting rates and free time from MD
• Application for acceptance of hazardous cargo/special equipment and stowage requests. Update LMS addon to obtain DG certificates.
• Verifying of DG and non DG lists
• Application for detention and demurrage requests
• Assisting internal and external customers with queries. Assist both import and export clients with queries and transshipment details on both import/export legs
• Amending routing or connecting vessels as per Trade instruction
• Export RFA’s and Free time for all shipments to be done and approved prior vessel ETD
• Send email to respective POD for all freight collect shipments
• Advise clients of all new increases of rates/BAF/surcharges, etc.
• Updating of export client stats for all trades
• Customer record update (All trades).
• TDR Reports – monthly for Far East – due 5th of each month (ASA/FAX)
• Monthly allocation report for all trades
• Prepare Capman/tonnage report daily. Daily updating of EDI, which is downloaded into Dinamix – importing of vessel files 3 times a day. Monitoring of vessel tonnages daily.
• Clearing of errors on Dinamix after EDI processed
• Requesting for space from Branches when allocation has been reached.
• Prepare booking vs. allocation report, Monday/Wednesday/Friday.
• Compile weekly sales meeting minutes.
• Prepare e-commerce report and submit to SARO every Friday.
• Action Named Account bookings - prepare spreadsheet for Singapore.
• Checking with Dur and Cpt export team for date of sailing and final figures for month end report
• Capture stats in Dinamix for both imports and exports. Follow ups with Branches to ensure import and export manifests are completed for month end reporting
• Assisting customers with e-Commerce support ie. Customer creation/Registration and log in/booking capture
• Approving e-Commerce Customers
• Customer Code creation on LMS and Dinamix
• KPI for ASA/FAX service due 7th of every month
• e-Service report – sent out weekly to SARO
• Submitting surveys for new trades
• Managing mail queue. General typing and filing
• Attend annual Marketing Conference
• Assist with/note minutes for Marketing Conference
• Assist with cocktail function if in Durban
• Calendars/gifts – collate and arrange distribution to all branches & stock take of gifts