Job Title
Marketing Assistant
Employment Type
Full Time
2 to 3 years
Job Published
21 June 2022
Job Reference No.

Job Description

Core Knowledge & Skills:

  • Matric + 2 – 5 years ships agency experience.
  • Relevant shipping courses
  • Computer literacy – MS Office, Powerpoint, Excel, Word, Outlook
  • Excellent Customer service relationship skills.
  • Knowledge of Clients and markets
  • Knowledge of restrictions at various Ports and commodities


  • Bookings for all trades
  • Firming up of bookings prior to firm stacks
  • Rechecking rates on bookings prior to stacks firming
  • Daily telesales – minimum of 10 calls per day and reported daily. Canvassing for both import/export bound cargoes
  • Negotiate and quote freight rates upon approval and send to clients when Reps are not in the office
  • Requesting rates and free time from MD
  • Application for acceptance of hazardous cargo/special equipment and stowage requests. Update LMS addon to obtain DG certificates.
  • Verifying of DG and non DG lists
  • Application for detention and demurrage requests
  • Assisting internal and external customers with queries. Assist both import and export clients with queries and transshipment details on both import/export legs
  • Amending routing or connecting vessels as per Trade instruction
  • Export RFA’s and Free time for all shipments to be done and approved prior vessel ETD
  • Send email to respective POD for all freight collect shipments
  • Advise clients of all new increases of rates/BAF/surcharges, etc.
  • Updating of export client stats for all trades
  • Customer record update (All trades).
  • TDR Reports – monthly for Far East – due 5th of each month (ASA/FAX)
  • Monthly allocation report for all trades
  • Prepare Capman/tonnage report daily. Daily updating of EDI, which is downloaded into Dinamix – importing of vessel files 3 times a day. Monitoring of vessel tonnages daily.
  • Clearing of errors on Dinamix after EDI processed
  • Requesting for space from Branches when allocation has been reached.
  • Prepare booking vs. allocation report, Monday/Wednesday/Friday.
  • Compile weekly sales meeting minutes.
  • Prepare e-commerce report and submit to SARO every Friday.
  • Action Named Account bookings - prepare spreadsheet for Singapore.
  • Checking with Dur and Cpt export team for date of sailing and final figures for month end report
  • Capture stats in Dinamix for both imports and exports. Follow ups with Branches to ensure import and export manifests are completed for month end reporting
  • Assisting customers with e-Commerce support ie. Customer creation/Registration and log in/booking capture
  • Approving e-Commerce Customers
  • Customer Code creation on LMS and Dinamix
  • KPI for ASA/FAX service due 7th of every month
  • e-Service report – sent out weekly to SARO
  • Submitting surveys for new trades
  • Managing mail queue. General typing and filing
  • Attend annual Marketing Conference
  • Assist with/note minutes for Marketing Conference
  • Assist with cocktail function if in Durban
  • Calendars/gifts – collate and arrange distribution to all branches & stock take of gifts