Candidates

Candidates

Job Title
Refund & Insurance Administrator Retail
Employment Type
Full Time
Experience
2 to 4 years
Salary
Negotiable
Job Published
01 August 2022
Job Reference No.
2426058489

Job Description

PRIMARY OBJECTIVE/GENERAL OVERVIEW:
The Refunds & Insurance Administrator is primarily responsible for ensuring that Customers are reimbursed for products returned in a timely and controlled manner, verifying the validity of Refunds, and maintaining adequate record retention. In addition, the administration of the Customer Insurance claim process forms part of their job function.

Requirements:

  • Grade 12 (Tertiary qualification advantageous)
  • A minimum of one year experience in a Retail environment
  • Intermediate proficiency in Microsoft Excel
  • Background of experience in a same or similar role (preferably in a Finance Administrative position)
  • Competency on SAP advantageous
  • Computer literacy and competency in Microsoft Office applications
  • Excellent Customer Service skills
  • Ability to work under pressure to meet objectives
  • Excellent communication skills (both verbal and written correspondence), and telephonic etiquette
  • Sound administrative skills and business acumen
  • Ability to effectively and efficiently solve problems

Accountabilities: 

REFUNDS

  •  Process Refunds accurately and in a timely manner - Daily task
  • Extract transactional data from SAP and populate Refunds tracker file
  • Monitor, track, and update Refunds tickets on SysAid platform
  • Review Refund forms and supporting documents received from Stores
  • Engage with Stores and Customers to obtain any missing, illegible, or inaccurate info.
  • Ensure that Policy exceptions are authorized by Field Leadership and/or Finance
  • Department (e.g. Eligibility period exceeded, Cash and Gift Card Refunds)
  • Log tickets on HDA platform, for the processing of EFT Refunds by GBS, and visibility of Card Refunds
  • Perform daily reconciliation of Refunds processed and paid.
  • Update and maintain Refunds tracker file
  • Address and resolve all open, outstanding, and rejected Refunds, with urgency.
  • Provide GBS Italy with info required for the completion of Banking reconciliations.
  • Request / provide proof of payments where required / for ad hoc requests.
  • Ensure adherence to the Refunds Policy & Procedures. Address any deviations or suspected foul play / fraudulent activity with Line Management.
  • Distribute Refunds tracker to Field Leadership Team, for visibility and follow up of open/ outstanding Refunds
  • Communicate with Edgars/ RCS and Finance Team to facilitate accurate reconciliations and Refund payments.
  • Maintain and retain orderly records.

INSURANCE

  • Monitor, track and update Insurance tickets on SysAid platform
  • Provide Customers / Stores with Insurance quotations
  • Action claim approvals received from Insurance Company / Broker - Communicate with
  • Customers and Stores to facilitate the purchase of replacement Frame/s
  • Request that Stores submit transaction receipts and supporting documents to Finance Department.
  • Assist Stores, Field Management and Finance Team with any info required or process queries pertaining to Insurance claims.

INVENTORY & LOGISTICS

  • Reconcile and control the receipt of Store Damages and BPG’s; address and resolve outstanding items with Stores and Field Leaders
  • Arrange and sign off quarterly destructions with Team Leader
  • Assist Team Leader with I&L functions and adhoc activities

Skills

Industries