Job Title
Business Operations: Vendor Consultant x 2
Employment Type
3 to 5 years
R135 to R145
Job Published
25 August 2021
Job Reference No.

Job Description

This role requires the individual to assist with the manual capturing, FICA / KYC verification and general queries as it pertains to the value added services reseller product.

  • Provide back office support the payments products in the form of resolving settlement and transactional queries
  • Manually on-board applications on the company systems and perform FICA and AML validations and verifications
  • Form part of a multi-skilled resource team who will be able to assist with general queries as it pertains to the payments product range
  • A key ability to pay attention to detail in terms of monitoring and reporting on the application process as it pertains to the business

Key performance indicators:

  • Meeting daily SLA of attending and managing queries
  • Process all new applications via systems daily
  • Process all settlement queries as it pertains to payments daily
  • Accuracy and delivering on stringent deadlines as it pertains to reporting and application capturing
  • Response time and accuracy of resolving operational queries as it relates to the multiple products managed within the business operations area
  • Assisting with the settlement and balancing as well as operational support of VAS vendors

Minimum Requirements:

  • Matric
  • 3 to 5 years back office experience in a bank as it relates to transactional account management (cheque accounts)
  • AML and FICA regulatory requirements
  • VAS reseller experience back office experience (selling airtime/data on POS machines at micro enterprises as per Blue Label and / or SmartCall
  • Excellent interpersonal skills
  • Administrative Skills
  • Attention to Detail
  • Reporting
  • Problem Solving Skills
  • Analytical Skills
  • Financial skills
  • Proactive and driven
  • Process development and re-engineering capability