Candidates

Candidates

Job Title
IT Officer
Employment Type
Contract
Experience
3 to 5 years
Salary
R40000 to R45000
Job Published
03 July 2024
Job Reference No.
4214259112

Job Description

Purpose of the position:

  • Responsible for ensuring that all IT facilities associated with the installation are operational in accordance with service level requirements.
  • This role involves coordinating and managing daily IT operations, troubleshooting technical issues, and implementing solutions to enhance the overall IT infrastructure.
  • Plans and supervises all IT installation and maintenance, adhering to good IT corporate governance.

 

Minimum requirements:

  • BSc (Computer Science) or BCom (Information Systems) or equivalent degree
  • ITIL Foundation Certified
  • 3-5 years’ experience supporting IT services to large organisations
  • Proficient with Microsoft 365 suite of services
  • Technical expertise regarding networks and IT devices
  • Experienced in IT governance and risk
  • Experienced in cyber and information security
  • Clear criminal record

 

Responsibilities:

  • Strategy Planning and Execution
  • Assists in the implementation of the IT strategy, projects, and initiatives.
  • Assist in the design and maintenance standards of all IT Infrastructure Systems (LANs, WANs,
  • internet, intranet, wireless implementations) and End User Hardware (Desktops, Laptops, Printers etc.) and related desktop software (operating systems, office productivity applications, etc.)
  • Assist with the security of all corporate systems and databases, ensuring that user access is restricted when necessary and that access to information is controlled

Operational Planning and Management

  • Manage the IT team to ensure effective desktop and network support to the organisation
  • Ensure there is adequate infrastructure management
  • Test and validate new processes, policies and procedures for end-user computing environment (services and support)
  • Act as an escalation point between the IT Team and IT Manager for problem resolution, change requests and complaints handling
  • Contribute to the backup and disaster recovery plan and help to ensure that the business can facilitate business continuity
  • Incorporation of best practices regarding documentation, monitoring, administration, and data management
  • Maintenance, reporting and evaluation of all infrastructure systems, including server hardware, Microsoft implementations and standardization

Stakeholder Management

  • Maintains and build relationships with internal stakeholders (programme staff, other support units, field staff)
  • Maintains and build relationships with external stakeholders (service providers)
  • People Management
  • Ensure timeous and competent recruitment and adequate training of team members
  • Ensure high level plans are communicated and assigned to team members, with appropriate follow up
  • Engage in the performance review process and provide performance feedback
  • Ensure that team members are managed proactively to ensure that quality standards are met
  • Ensure timeous resolution by the team to any people challenges raised internally or externally
  • Ensure team members adherence to administrative requirements like timesheets and leave management

 

Skills, competencies and abilities:

  • Excellent communication skills
  • Problem Solving skills
  • Planning & Organising
  • Time management
  • Ability to work under pressure
  • Contribute to the backup and disaster recovery plan and help to ensure that the business can facilitate business continuity
  • Incorporation of best practices regarding documentation, monitoring, administration, and data management
  • Maintenance, reporting and evaluation of all infrastructure systems, including server hardware, Microsoft implementations and standardization

Stakeholder Management

  • Maintains and build relationships with internal stakeholders (programme staff, other support units, field staff)
  • Maintains and build relationships with external stakeholders (service providers)

People Management

  • Ensure timeous and competent recruitment and adequate training of team members
  • Ensure high level plans are communicated and assigned to team members, with appropriate follow up
  • Engage in the performance review process and provide performance feedback
  • Ensure that team members are managed proactively to ensure that quality standards are met
  • Ensure timeous resolution by the team to any people challenges raised internally or externally
  • Ensure team members adherence to administrative requirements like timesheets and leave management

Skills, competencies and abilities:

  • Excellent communication skills
  • Problem Solving skills
  • Planning & Organising
  • Time management
  • Ability to work under pressure

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