Job Title
Head: IT
Employment Type
Full Time
6 to 8 years
R900000 to R950000
Job Published
10 August 2021
Job Reference No.

Job Description

Job Purpose

To enable the provision of continuous and secure information services to the business and stakeholders through planning, design and governance. The Head of IT is to oversee the use of Information technology. To co-develop the IT strategy with the CIO and ensure that all systems necessary to support its operations and objectives are in place.

The goal is to ensure that information technology adds the maximum value to our company to facilitate the success of our business.

Key Performance Areas:



Information Security

1. Develop and maintain security policies

2. Design, implement and monitor controls

3. Develop standards and adopt the relevant information security framework

Compliance and risk

1. Monthly IT report covering IT security, risks, incidents and outages and anomalies

2. IT Risk register maintained and monitored

3. Implement actions to mitigate the risks identified

4. Implement policies and procedures that ensure compliance with the various bodies such as FSCA, POPIA, PASA as well as insurer and client requirements.


Operational Delivery

1. Set objectives for the IT department

2. Select and implement suitable technology to streamline all internal operations and help optimize their strategic benefits

3. Plan the implementation of new systems and provide guidance to IT professionals, Vendors and other staff within the organization

4. Approve purchases, at the best possible value, of technological equipment and software and establish partnerships with IT providers

5. Monitor changes or advancements in technology to discover ways the company can gain competitive advantage and mitigate risks


Design and Architecture

1. Secure and practical design solution

2. Open (integrate with others) design

3. Ensure the design enables business to operate more effectively

4. Availability and continuity of design solution

5. Oversee the technological infrastructure (networks and computer systems) in the organization to ensure optimal performance

6. Direct and organize IT-related projects

7. Design and customize technological systems and platforms to improve customer experience

8. Investigate and report back on innovation opportunities identified by the business


Financial Management

1. Develop the IT budget

2. Deliver as agreed within budget

3. Effective use of budget and resources – no wastage

4. Deliver monthly reports on progress against budget etc.

5. Analyze the costs, value and risks of information technology to advise management and suggest actions


People Management

1. Create and maintain a professional culture within the team, where employees take ownership and deliver excellence and quality

2. Facilitate growth and development of the team

3. Set and manage the team against the company’s goals and objectives, and drive high performance

4. Hire the right fit and competence into IT roles

5. Processes and appropriate levels of knowledge are shared


Vendor Management

1. Develop and follow a robust vendor selection process

2. Review vendor delivery regularly and address issues immediately

3. Manage contracts with all vendors


Required Qualifications

Matric certificate

Relevant tertiary qualification


Required Experience 

1. +6 years related experience, preferably in the insurance industry

2. Proven experience as Head of IT or similar managerial role

3. Excellent knowledge of IT systems and infrastructure

4. Background in designing/developing IT systems and planning IT implementation

5. Solid understanding of data analysis, budgeting and business operations

6. Superior analytical and problem-solving capabilities

7. A strong strategic and business mindset

8. Excellent organizational and leadership skills

9. Outstanding communication and interpersonal abilities



None required but ISACA, ISC2 and EC-Council are a benefit