Job Title
Senior RPA Process Engineer
Employment Type
Full Time
5 to 7 years
Job Published
13 September 2021
Job Reference No.

Job Description

Role purpose:

  • Develop best practices, routines and innovative solutions to improve levels of digitisation and quality of output
  • Facilitate the automation of respective environment(s). Play a change agent role to communicate to stakeholders.
  • Have clear understanding of
    • end-to-end processes assessment,
    • ability to articulate inefficiencies in the system
    • re-engineer and radically simply processes
    • identify opportunities for digitisation using various technologies, which include, but not limited to Robotics Process Automation, Natural Language Understanding , Optical Character Recognition etc
  • Understand customer experience and data insights to inform value ads in the process.
  • Responsible for identifying processes that result in improving operating efficiency, and reducing costs.
  • Prepare written documentation of end-to-end journeys and sub processes.
  • Must be able to manage multiple end-to-end processes
  • Build quality business case for digitisation

Key accountabilities and decision ownership:

  • Create end-to-end map in visual representations of the process a customer or prospect goes through to achieve a goal within our company.
  • Create business process maps of the activities involved in defining what a business entity does, who is responsible, to what standard a business process should be completed, and how the success of a business process can be determined.
  • Mapping of as-is versus to-be processes.
  • Compiling technical reports
  • Managing the conceptual process design
  • Hosting process presentations to stakeholders
  • Coordinating and leading the process design workshops with cross functional business units
  • Participate in design, development, deployment, testing and configuration of the demos of automated processes.


  • Map end-to-end journeys
  • Developing, configuring and optimizing automation processes from inception through to deployment
  • Assess processes, take measurements and interpret data
  • Design, run, test and upgrade processes
  • Develop best practices, routines and innovative solutions to improve customer experience
  • Perform process simulations
  • Perform risk assessments
  • Provide process documentation
  • Quantify business benefits linked to digitisation
  • Perform post-implementation review


  • Basic know how of infrastructure topologies.
  • In-depth knowledge of business process modelling with exposure to business processes modelling.
  • Ability to run design-thinking workshop for process re- engineering and process optimization.
  • Process development.
  • Ability to build business case for digitisation

Key performance indicators:

  • Cost Reduction
  • Revenue Growth
  • Improve NPS

Core competencies, Specialized/Technical Knowledge or Required Skills. Your background should include:

  • Post Graduate Bachelor’s Degree in Commerce or Information Technology; Engineering degrees will be considered with demonstrated Process Engineering experience.
  • 5-7 years’ experience performing process improvements, with a strong preference for candidates with automation and consultancy industry experience.
  • Min 2 years of RPA hands on experience.
  • At least 5 to 7 end-to-end implementations.
  • Strong interpersonal and communication skills are required.
  • Ability to influence and get stakeholder buy-in
  • Analytical thinker with interpersonal skills